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| 001 | 0000038622 | ||
| 005 | 20230802173622.0 | ||
| 008 | 230802b |||||||| |||| 00| 0 eng d | ||
| 020 | _a0844235865 | ||
| 040 |
_cPCC _erda |
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| 100 | _aDutka, Alan. | ||
| 245 |
_aAMA Handbook for Customer Satisfaction : _bResearch, Planning and Implementation / _cAlan Dutka. |
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| 264 |
_aChicago : _bNTC Business Books, _cc1993. |
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| 300 |
_aviii, 231 pages : _billustrations ; _c23 cm. |
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| 336 |
_2rdacontent _atext |
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| 337 |
_2rdamedia _aunmediated |
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| 338 |
_2rdacarrier _avolume |
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| 500 | _aIncludes bibliographical references and index. | ||
| 650 |
_aCustomer Research. _2Sears List of Subject Headings. |
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| 650 |
_aConsumer Satisfaction _xResearch. _2Sears List of Subject Headings. |
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| 908 | _a20160531115403.0 | ||
| 908 | _a160531 | ||
| 942 |
_cBK _2ddc |
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| 999 |
_c646 _d646 |
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