| 000 | 01258cam a22003374a 4500 | ||
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| 001 | 0000040406 | ||
| 005 | 20230208150443.0 | ||
| 008 | 230208b |||||||| |||| 00| 0 eng d | ||
| 010 | _a 2002068858 | ||
| 020 | _a0060526564 | ||
| 040 |
_aDLC _cDLC _dDLC _erda |
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| 042 | _apcc | ||
| 050 |
_aG154 _b.R67 2002 |
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| 082 |
_a338.4/791 _221 |
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| 100 | _aRosenbluth, Hal F. | ||
| 245 |
_aThe customer comes second : _bput your people first and watch 'em kick butt / _cHal F. Rosenbluth and Diane McFerrin Peters. |
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| 264 |
_aNew York _bHarperBusiness, _cc2002. |
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| 300 |
_axvii, 284 pages ; _c24 cm. |
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| 336 |
_2rdacontent _atext |
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| 337 |
_2rdamedia _aunmediated |
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| 338 |
_2rdacarrier _avolume |
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| 504 | _aIncludes bibliographical references (p. 267) and index. | ||
| 650 |
_aTravel agents _xManagement. _2Sears List of Subject Headins |
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| 700 | _aPeters, Diane McFerrin. | ||
| 856 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/hc041/2002068858.html |
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| 856 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0911/2002068858-b.html |
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| 908 | _a020605s2002\\\\nyu\\\\\\b\\\\001\0\eng | ||
| 908 | _a170201 | ||
| 942 |
_cBK _2ddc |
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| 999 |
_c5627 _d5627 |
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