| 000 | 01368cam a2200349 i 4500 | ||
|---|---|---|---|
| 001 | 0000040735 | ||
| 005 | 20220201125128.0 | ||
| 908 | _a160610s2012\\\\enka\\\\\b\\\\001\0\eng | ||
| 010 |
_a 2016373440 _z 2012008747 |
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| 020 | _a9780273740483 | ||
| 040 |
_aDLC _beng _erda _cDLC |
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| 042 | _apcc | ||
| 082 |
_a658 _223 |
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| 100 |
_aJohnston, Robert, _d1953-. |
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| 245 |
_aService operations management : _bimproving service delivery / _cRobert Johnston, Graham Clark and Michael Shulver. |
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| 250 | _aFourth edition. | ||
| 260 |
_aHarlow, England : _bPearson Education Limited, _cc2012. |
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| 264 |
_aHarlow, England : _bPearson Education Limited, _cc2012. |
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| 300 |
_axxii, 462 pages : _bcolor illustrations ; _c27 cm. |
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| 336 |
_atext _btxt _2rdacontent |
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| 337 |
_aunmediated _bn _2rdamedia |
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| 338 |
_avolume _bnc _2rdacarrier |
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| 500 | _aPreviously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008. | ||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 |
_aService industries _xManagement. |
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| 700 |
_aClark, Graham, _d1949-. |
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| 700 | _aShulver, Michael. | ||
| 908 |
_a170425 _z20170425124812.0 |
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| 942 | _cBK | ||
| 989 | _a20211014123014.0 | ||
| 999 |
_c5447 _d5447 |
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