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908 _a160610s2012\\\\enka\\\\\b\\\\001\0\eng
010 _a 2016373440
_z 2012008747
020 _a9780273740483
040 _aDLC
_beng
_erda
_cDLC
042 _apcc
082 _a658
_223
100 _aJohnston, Robert,
_d1953-.
245 _aService operations management :
_bimproving service delivery /
_cRobert Johnston, Graham Clark and Michael Shulver.
250 _aFourth edition.
260 _aHarlow, England :
_bPearson Education Limited,
_cc2012.
264 _aHarlow, England :
_bPearson Education Limited,
_cc2012.
300 _axxii, 462 pages :
_bcolor illustrations ;
_c27 cm.
336 _atext
_btxt
_2rdacontent
337 _aunmediated
_bn
_2rdamedia
338 _avolume
_bnc
_2rdacarrier
500 _aPreviously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.
504 _aIncludes bibliographical references and index.
650 _aService industries
_xManagement.
700 _aClark, Graham,
_d1949-.
700 _aShulver, Michael.
908 _a170425
_z20170425124812.0
942 _cBK
989 _a20211014123014.0
999 _c5447
_d5447