Quality Management : Creating and Sustaining Organizational Effectiveness / Donna C.S. Summers.

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Upper Saddle River, New Jersey : Pearson Prentice Hall, c2005Description: xii, 409 pages : illustrations ; 25 cmContent type:

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Holdings
Item type	Current library	Collection	Shelving location	Call number	Status	Date due	Barcode
Reading Room Books and Pamphlets	Main Campus	Reserve Book Collection	Reserve Book Collection	RBC 658.4013 SUM (Browse shelf(Opens below))	Available		076986

Includes bibliographical references (pages 392-400) and index.

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