Portmore Community College
Online Library Catalogue

 

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1.
Principles of Service Marketing and Management / Christopher Lovelock and Lauren Wright. by
Edition: Second edition.
Upper Saddle River, New Jersey : Prentice Hall, c2002
Availability: Items available for loan: Main Campus (1)Location, call number: Reserve Book Collection RBC 658.8 LOV.

2.
Services Marketing : People, Technology, Strategy / Christopher Lovelock and Jochen Wirtz. by
Edition: Seventh edition.
Boston : Prentice Hall, c2011
Availability: Items available for loan: Main Campus (1)Location, call number: Reserve Book Collection RBC 658.8 LOV. Old Harbour Campus (1)Location, call number: Reserve Book Collection RBC 658.8 LOV.

3.
Services Marketing : People, Technology, Strategy / Christopher Lovelock and Jochen Wirtz. by
Edition: Sixth edition.
Upper Saddle River, New Jersey : Pearson/Prentice Hall, c2007
Online resources:
Availability: Items available for loan: Main Campus (4)Location, call number: Reserve Book Collection RBC 658.8 LOV, ...

4.
Empowering Service Excellence : Beyond the Quick Fix / Conrad Lashley. by Series: Cassell services managementLondon Herndon, VA : Cassell, c1997
Online resources:
Availability: Items available for loan: Main Campus (1)Location, call number: Reserve Book Collection RBC 658 LAS.

5.
Service Management : Operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by
Edition: Second edition.
Publisher: Boston : McGraw Hill/ Irwin, c1998
Availability: Items available for loan: Main Campus (2)Location, call number: Open Shelf Reference R 658 FIT, ...

6.
Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. by
Edition: Fourth edition.
Harlow, England : Pearson Education Limited, c2012
Availability: Items available for loan: Old Harbour Campus (2)Location, call number: Reserve Book Collection RBC 658 JOH , ...

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Email: library@pcc.edu.jm (Main Library) OR ohlibrary@pcc.edu.jm (Old Harbour Library)

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