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	1.	Principles of Service Marketing and Management / Christopher Lovelock and Lauren Wright. by Lovelock, Christopher H Wright, Lauren Edition: Second edition. Upper Saddle River, New Jersey : Prentice Hall, c2002 Availability: Items available for loan: Main Campus (1)Location, call number: Reserve Book Collection RBC 658.8 LOV. Place hold Add to cart (remove)
	2.	Services Marketing : People, Technology, Strategy / Christopher Lovelock and Jochen Wirtz. by Lovelock, Christopher Wirtz, Jochen Edition: Seventh edition. Boston : Prentice Hall, c2011 Availability: Items available for loan: Main Campus (1)Location, call number: Reserve Book Collection RBC 658.8 LOV. Old Harbour Campus (1)Location, call number: Reserve Book Collection RBC 658.8 LOV. Place hold Add to cart (remove)
	3.	Services Marketing : People, Technology, Strategy / Christopher Lovelock and Jochen Wirtz. by Lovelock, Christopher H Wirtz, Jochen Edition: Sixth edition. Upper Saddle River, New Jersey : Pearson/Prentice Hall, c2007 Online resources: Table of contents only Availability: Items available for loan: Main Campus (4)Location, call number: Reserve Book Collection RBC 658.8 LOV, ... Place hold Add to cart (remove)
	4.	Empowering Service Excellence : Beyond the Quick Fix / Conrad Lashley. by Lashley, Conrad Series: Cassell services managementLondon Herndon, VA : Cassell, c1997 Online resources: Table of contents Availability: Items available for loan: Main Campus (1)Location, call number: Reserve Book Collection RBC 658 LAS. Place hold Add to cart (remove)
	5.	Service Management : Operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Fitzsimmons, James A. Service management for competitive advantage Edition: Second edition. Publisher: Boston : McGraw Hill/ Irwin, c1998 Availability: Items available for loan: Main Campus (2)Location, call number: Open Shelf Reference R 658 FIT, ... Place hold Add to cart (remove)
	6.	Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. by Johnston, Robert, 1953- Clark, Graham, 1949- Shulver, Michael Edition: Fourth edition. Harlow, England : Pearson Education Limited, c2012 Availability: Items available for loan: Old Harbour Campus (2)Location, call number: Reserve Book Collection RBC 658 JOH , ... Place hold Add to cart (remove)

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