Your search returned 12 results.

Results
	1.	Services Marketing : People, Technology, Strategy / Christopher Lovelock and Jochen Wirtz. by Lovelock, Christopher Wirtz, Jochen Edition: Seventh edition. Boston : Prentice Hall, c2011 Availability: Items available for loan: Main Campus (1)Location, call number: Reserve Book Collection RBC 658.8 LOV. Old Harbour Campus (1)Location, call number: Reserve Book Collection RBC 658.8 LOV. Place hold Add to cart (remove)
	2.	Services Marketing : People, Technology, Strategy / Christopher Lovelock and Jochen Wirtz. by Lovelock, Christopher H Wirtz, Jochen Edition: Sixth edition. Upper Saddle River, New Jersey : Pearson/Prentice Hall, c2007 Online resources: Table of contents only Availability: Items available for loan: Main Campus (4)Location, call number: Reserve Book Collection RBC 658.8 LOV, ... Place hold Add to cart (remove)
	3.	Customer Mania! : It's never too late to build a customer-focused company / Ken Blanchard, Jim Ballard and Fred Finch. by Blanchard, Kenneth H Ballard, Jim, 1933- Finch, Frederic E New York : Free Press, c2004 Online resources: Publisher description Table of contents only Sample text Availability: Items available for loan: Main Campus (1)Location, call number: Reserve Book Collection RBC 658.812 BLA. Place hold Add to cart (remove)
	4.	Empowering Service Excellence : Beyond the Quick Fix / Conrad Lashley. by Lashley, Conrad Series: Cassell services managementLondon Herndon, VA : Cassell, c1997 Online resources: Table of contents Availability: Items available for loan: Main Campus (1)Location, call number: Reserve Book Collection RBC 658 LAS. Place hold Add to cart (remove)
	5.	Management : meeting and exceeding customer expectations / Warren R. Plunkett, Raymond F. Attner and Gemmy S. Allen. by Plunkett, Warren R Attner, Raymond F Allen, Gemmy S Edition: Ninth edition. U. S. A : Thomson/South Western, c2008 Availability: Items available for loan: Main Campus (4)Location, call number: Reserve Book Collection RBC 658 PLU, ... Old Harbour Campus (2)Location, call number: Reserve Book Collection RBC 658 PLU, ... Place hold Add to cart (remove)
	6.	Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton. by Ford, Robert C (Robert Clayton), 1945- Heaton, Cherrill P Publication details: Albany, NY : Delmar/Thomson Learning, c2000 Online resources: Table of contents only Contributor biographical information Publisher description Availability: Items available for loan: Old Harbour Campus (1)Location, call number: Reserve Book Collection RBC 647.94068 FOR . Place hold Add to cart (remove)
	7.	Contact : Customer Service in the Hospitality and Tourism Industry / Davidoff, Donald M. by Davidoff, Donald M Englewood Cliffs, N.J : Prentice Hall, c1994 Availability: Items available for loan: Main Campus (5)Location, call number: Reserve Book Collection RBC 647.94068 DAV, ... Old Harbour Campus (2)Location, call number: Reserve Book Collection RBC 647.94068 DAV, ... Place hold Add to cart (remove)
	8.	Customer service: skills and concepts for success / Robert W. Lucas. by Lucas, Robert W Edition: 2nd. ed. New York : Glenco/McGraw-Hill, 2002 Availability: Items available for loan: Old Harbour Campus (1)Location, call number: Reserve Book Collection RBC 658.812 LUC. Place hold Add to cart (remove)
	9.	Raving Fans : A revolutionary approach to customer service / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay. by Blanchard, Kenneth H Bowles, Sheldon M Edition: First edition Publisher: New York : Morrow, c1993 Online resources: Publisher description Contributor biographical information Availability: Items available for loan: Main Campus (1)Location, call number: Open Shelf Reference R 658.812 BLA. Place hold Add to cart (remove)
	10.	Beautiful hospitality plus / Peggy Rankine. by Rankine, Peggy Mandeville : NCU Press (Formerly West Indies College Press), [199?] Availability: Items available for loan: Old Harbour Campus (2)Location, call number: Reserve Book Collection RBC 641 RAN, ... Place hold Add to cart (remove)
	11.	Be our guest : perfecting the art of customer service / by Disney Institute with Theodore Kinni ; foreword by Robert A. Iger. by Kinni, Theodore B, 1956- Disney Institute Publication details: New York : Disney Editions, c2011 Availability: Items available for loan: Old Harbour Campus (2)Location, call number: Reserve Book Collection RBC 791.06875924 KIN, ... Place hold Add to cart (remove)
	12.	Customer service : career success through customer satisfaction / Paul R. Timm. by Timm, Paul R Series: Prentice Hall neteffect series. Job skills \| Neteffect series. Job skills. Edition: Second edition. Upper Saddle River, New Jersey : Prentice Hall, c 2001 Availability: Items available for loan: Old Harbour Campus (4)Location, call number: Reserve Book Collection RBC 658.812 TIM, ... Place hold Add to cart (remove)

©Portmore Community College
Email: library@pcc.edu.jm (Main Library) OR ohlibrary@pcc.edu.jm (Old Harbour Library)

Powered by Koha