Portmore Community College
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1.
AMA Handbook for Customer Satisfaction : Research, Planning and Implementation / Alan Dutka. by Chicago : NTC Business Books, c1993
Availability: Items available for loan: Main Campus (1)Location, call number: Reserve Book Collection RBC 658.812 DUT.

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2.
Customer service : career success through customer satisfaction / Paul R. Timm. by Series: Prentice Hall neteffect series. Job skills | Neteffect series. Job skills.
Edition: Second edition.
Upper Saddle River, New Jersey : Prentice Hall, c 2001
Availability: Items available for loan: Old Harbour Campus (4)Location, call number: Reserve Book Collection RBC 658.812 TIM, ...

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Email: library@pcc.edu.jm (Main Library) OR ohlibrary@pcc.edu.jm (Old Harbour Library)

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