Customer service: skills and concepts for success / Robert W. Lucas.

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New York : Glenco/McGraw-Hill, 2002Edition: 2nd. edDescription: vii, 532 p. :illustrations ; 28 cmISBN:

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Holdings
Item type	Current library	Collection	Shelving location	Call number	Status	Date due	Barcode
Reading Room Books and Pamphlets	Old Harbour Campus	Reserve Book Collection	Reserve Book Collection	RBC 658.812 LUC (Browse shelf(Opens below))	Available		078581

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