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	1.	Customer Mania! : It's never too late to build a customer-focused company / Ken Blanchard, Jim Ballard and Fred Finch. by Blanchard, Kenneth H Ballard, Jim, 1933- Finch, Frederic E New York : Free Press, c2004 Online resources: Publisher description Table of contents only Sample text Availability: Items available for loan: Main Campus (1)Location, call number: Reserve Book Collection RBC 658.812 BLA. Place hold Add to cart (remove)
	2.	Management of Organizational Behavior : Leading Human Resources / Paul Hersey, Kenneth H. Blanchard, Dewey E. Johnson. by Hersey, Paul Blanchard, Kenneth H Johnson, Dewey E Edition: Ninth edition. Upper Saddle River, New Jersey : Pearson Prentice Hall, c2008 Online resources: Table of contents only Availability: Items available for loan: Main Campus (5)Location, call number: Reserve Book Collection RBC 658.4 HER, ... Place hold Add to cart (remove)
	3.	Raving Fans : A revolutionary approach to customer service / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay. by Blanchard, Kenneth H Bowles, Sheldon M Edition: First edition Publisher: New York : Morrow, c1993 Online resources: Publisher description Contributor biographical information Availability: Items available for loan: Main Campus (1)Location, call number: Open Shelf Reference R 658.812 BLA. Place hold Add to cart (remove)

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