Lashley, Conrad. <br/><br/>
Empowering Service Excellence :  Beyond the Quick Fix / 
Conrad Lashley. 
 - viii, 208 pages :  illustrations ;  25 cm. 
 - Cassell services management .
<br/><br/>Includes bibliographical references (pages 199-206) and index. 
<br/><br/><label>ISBN: </label>0304331694 (pbk.) 
<br/><br/><label>LCCN: </label>98119234 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Service industries--Quality control.<br/>Customer services--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .L35 1997 
<br/><br/><label>Dewey Class. No.: </label>658