TY  - BOOK
AU  - Rosenbluth, Hal F.
AU  - Peters, Diane McFerrin.
TI  - The customer comes second: put your people first and watch 'em kick butt 
SN  - 0060526564
AV  - G154 .R67 2002
U1  - 338.4/791 21
PY  - 2002///
CY  - New York
PB  - HarperBusiness
KW  - Travel agents
KW  - Management
KW  - Sears List of Subject Headins
N1  - Includes bibliographical references (p. 267) and index
UR  - http://www.loc.gov/catdir/description/hc041/2002068858.html
UR  - http://www.loc.gov/catdir/enhancements/fy0911/2002068858-b.html
ER  -