Kasavana, Michael L. <br/><br/>
Managing front office operations / 
Michael L. Kasavana, Ph.D., Richard M. Brooks. 
 - Eighth edition. 
 - 653 p :  illustrations ;  23 cm. 
<br/><br/><label>ISBN: </label>9780866123860 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotels and motels--Management<br/>Hospitality Industry--Management<br/>Hospitality industry