TY  - BOOK
AU  - Summers, Donna C. S.
TI  - Quality Management: Creating and Sustaining Organizational Effectiveness 
SN  - 0132626438
AV  - HD62.15 .S85 2005
U1  - 658.4/013 22
PY  - 2005///
CY  - Upper Saddle River, New Jersey
PB  - Pearson Prentice Hall
KW  - Total quality management
KW  - Sears List of Subject Headings
KW  - Quality control
KW  - Organizational effectiveness
N1  - Includes bibliographical references (pages 392-400) and index
ER  -