Summers, Donna C. S. <br/><br/>
Quality Management :  Creating and Sustaining Organizational Effectiveness / 
Donna C.S. Summers. 
 - xii, 409 pages :  illustrations ;  25 cm. 
<br/><br/>Includes bibliographical references (pages 392-400) and index. 
<br/><br/><label>ISBN: </label>0132626438 
<br/><br/><label>LCCN: </label>2003068998 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Quality control.<br/>Organizational effectiveness.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .S85 2005 
<br/><br/><label>Dewey Class. No.: </label>658.4/013