Schonberger, Richard. Operations Management : Customer-focused Principles / Richard J. Schonberger, Edward M. Knod, Jr. - Sixth edition. - xii, 723 pages : illustrations (some color) ; 26 cm. Includes index. ISBN: 0256194068 0256215332 (instructor's ed.) LCCN: 96021354 Subjects--Topical Terms: Production management. LC Class. No.: TS155 / .S3244 1997 Dewey Class. No.: 658.5