Schonberger, Richard. <br/><br/>
Operations Management :  Customer-focused Principles / 
Richard J. Schonberger, Edward M. Knod, Jr. 
 - Sixth edition. 
 - xii, 723 pages :  illustrations (some color) ;  26 cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>0256194068 0256215332 (instructor's ed.) 
<br/><br/><label>LCCN: </label>96021354 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management.
<br/><br/><label>LC Class. No.: </label>TS155  / .S3244 1997 
<br/><br/><label>Dewey Class. No.: </label>658.5