TY  - BOOK
AU  - Lilley, Roy.
TI  - Dealing with Difficult People
T2  - Creating Success
SN  - 0749436913
PY  - 2002///
CY  - London
PB  - Kogan Page Limited
KW  - Staff Relations
KW  - Sears List of Subject Headings
KW  - Interpersonal relations
N1  - Includes references
ER  -