Lilley, Roy. <br/><br/>
Dealing with Difficult People / 
Roy Lilley. 
 - viii, 150 pages ;  21 cm. 
 - Creating Success .
<br/><br/> Includes references. 
<br/><br/><label>ISBN: </label>0749436913 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Staff Relations.<br/>Interpersonal relations