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Empowering Service Excellence : Beyond the Quick Fix / Conrad Lashley.

By:

Lashley, Conrad

Series: Cassell services managementLondon Herndon, VA : Cassell, c1997Description: viii, 208 pages : illustrations ; 25 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

0304331694 (pbk.)

Subject(s):

DDC classification:

658 21

LOC classification:

HD9980.5 .L35 1997

Online resources:

Table of contents

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Holdings
Item type	Current library	Collection	Shelving location	Call number	Status	Date due	Barcode
Reading Room Books and Pamphlets	Main Campus	Reserve Book Collection	Reserve Book Collection	RBC 658 LAS (Browse shelf(Opens below))	Available		073800

Includes bibliographical references (pages 199-206) and index.

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