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AMA Handbook for Customer Satisfaction : Research, Planning and Implementation / Alan Dutka.
Chicago : NTC Business Books, c1993Description: viii, 231 pages : illustrations ; 23 cmContent type:- text
- unmediated
- volume
- 0844235865
| Item type | Current library | Collection | Shelving location | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Reading Room Books and Pamphlets
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Main Campus | Reserve Book Collection | Reserve Book Collection | RBC 658.812 DUT (Browse shelf(Opens below)) | Available | 072284 |
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| RBC 658.81 JOB Selling and Sales Management / | RBC 658.81 JOB Selling and Sales Management / | RBC 658.812 BLA Customer Mania! : It's never too late to build a customer-focused company / | RBC 658.812 DUT AMA Handbook for Customer Satisfaction : Research, Planning and Implementation / | RBC 658.812 HAR Customer Service : A Practical Approach / | RBC 658.812 HAR Customer Service : A Practical Approach / | RBC 658.812 HEN Quality Customer Care for the Caribbean / |
Includes bibliographical references and index.
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