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Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver.
Harlow, England : Pearson Education Limited, c2012Edition: Fourth editionDescription: xxii, 462 pages : color illustrations ; 27 cmContent type:- text
- unmediated
- volume
- 9780273740483
- 658 23
| Item type | Current library | Collection | Shelving location | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Overnight Books and Pamphlets
|
Old Harbour Campus | Reserve Book Collection | Reserve Book Collection | RBC 658 JOH (Browse shelf(Opens below)) | Available | 081728 | ||
Reading Room Books and Pamphlets
|
Old Harbour Campus | Reserve Book Collection | Reserve Book Collection | RBC 658 JOH (Browse shelf(Opens below)) | Available | 081729 |
Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.
Includes bibliographical references and index.
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