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Managing the guest experience in hospitality / Robert C. Ford, Cherrill P. Heaton.
Publication details: Albany, NY : Delmar/Thomson Learning, c2000.Description: xxiv, 432 p : ill ; 24 cmISBN:- 0766814157
- 647.94/068 21
- TX911.3.C8 F67 2000
| Item type | Current library | Collection | Shelving location | Call number | Status | Date due | Barcode | |
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Reading Room Books and Pamphlets
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Old Harbour Campus | Reserve Book Collection | Reserve Book Collection | RBC 647.94068 FOR (Browse shelf(Opens below)) | Available | 074680 |
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| RBC 647.94068 BAR Hotel front office management / | RBC 647.94068 DAV Contact : Customer Service in the Hospitality and Tourism Industry / | RBC 647.94068 DAV Contact : Customer Service in the Hospitality and Tourism Industry / | RBC 647.94068 FOR Managing the guest experience in hospitality / | RBC 647.94068 GRA Hotel and motel management and operations / | RBC 647.94068 GRA Hotel and motel management and operations / | RBC 647.94068 GRA Hotel and motel management and operations / |
Includes bibliographical references and index.
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