MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01327cam a2200361 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
0000038105 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20230711184201.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
230711b |||||||| |||| 00| 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
98119234 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0304331694 (pbk.) |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
(OCoLC)38221119 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
UkBaU |
| Transcribing agency |
UkBaU |
| Modifying agency |
DLC |
| Description conventions |
rda |
| 042 ## - AUTHENTICATION CODE |
|---|
| Authentication code |
lccopycat |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD9980.5 |
| Item number |
.L35 1997 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658 |
| Edition number |
21 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lashley, Conrad. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Empowering Service Excellence : |
| Remainder of title |
Beyond the Quick Fix / |
| Statement of responsibility, etc. |
Conrad Lashley. |
| 264 ## - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
London |
| -- |
Herndon, VA : |
| Name of producer, publisher, distributor, manufacturer |
Cassell, |
| Date of production, publication, distribution, manufacture, or copyright notice |
c1997. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
viii, 208 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
25 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| 440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE |
|---|
| Title |
Cassell services management |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references (pages 199-206) and index. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Service industries |
| General subdivision |
Management. |
| Source of heading or term |
Sears List of Subject Headings. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Service industries |
| General subdivision |
Quality control. |
| Source of heading or term |
Sears List of Subject Headings. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services |
| General subdivision |
Management. |
| Source of heading or term |
Sears List of Subject Headings. |
| 856 ## - ELECTRONIC LOCATION AND ACCESS |
|---|
| Materials specified |
Table of contents |
| Uniform Resource Identifier |
<a href="http://lcweb.loc.gov/catdir/toc/98-119234.html">http://lcweb.loc.gov/catdir/toc/98-119234.html</a> |
| Access method |
http |
| 908 ## - PUT COMMAND PARAMETER (RLIN) |
|---|
| Put command parameter |
980119s1997\\\\enk\\\\\\b\\\\001\0\eng\d |
| 908 ## - PUT COMMAND PARAMETER (RLIN) |
|---|
| Put command parameter |
160511 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Koha item type |
Books |
| Source of classification or shelving scheme |
Dewey Decimal Classification |
