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Empowering Service Excellence : Beyond the Quick Fix /

Lashley, Conrad.

Empowering Service Excellence : Beyond the Quick Fix / Conrad Lashley. - viii, 208 pages : illustrations ; 25 cm. - Cassell services management .

Includes bibliographical references (pages 199-206) and index.

ISBN: 0304331694 (pbk.)

LCCN: 98119234

Subjects--Topical Terms:
Service industries--Management.
Service industries--Quality control.
Customer services--Management.

LC Class. No.: HD9980.5 / .L35 1997

Dewey Class. No.: 658

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Portmore Community CollegeOnline Library Catalogue

Empowering Service Excellence : Beyond the Quick Fix /

Portmore Community College
Online Library Catalogue