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AMA Handbook for Customer Satisfaction : Research, Planning and Implementation /

Dutka, Alan.

AMA Handbook for Customer Satisfaction : Research, Planning and Implementation / Alan Dutka. - viii, 231 pages : illustrations ; 23 cm.

Includes bibliographical references and index.

ISBN: 0844235865

Subjects--Topical Terms:
Customer Research.
Consumer Satisfaction--Research.

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Portmore Community CollegeOnline Library Catalogue

AMA Handbook for Customer Satisfaction : Research, Planning and Implementation /

Portmore Community College
Online Library Catalogue