Services Marketing : People, Technology, Strategy /
Lovelock, Christopher.
Services Marketing : People, Technology, Strategy / Christopher Lovelock and Jochen Wirtz. - Seventh edition. - xxii, 626 pages : illustrations ; 28 cm.
Includes index.
9780136107217 0136107214
Marketing--Management.
Professions--Marketing.
Service Industries--Marketing.
Customer Services--Marketing.
Services Marketing : People, Technology, Strategy / Christopher Lovelock and Jochen Wirtz. - Seventh edition. - xxii, 626 pages : illustrations ; 28 cm.
Includes index.
9780136107217 0136107214
Marketing--Management.
Professions--Marketing.
Service Industries--Marketing.
Customer Services--Marketing.