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Service operations management :

Johnston, Robert, 1953-.

Service operations management : improving service delivery / Robert Johnston, Graham Clark and Michael Shulver. - Fourth edition. - Harlow, England : Pearson Education Limited, c2012. - xxii, 462 pages : color illustrations ; 27 cm.

Previously published: Service operations management : improving service delivery /Robert Johnston and Graham Clark. Harlow, Essex, England ; New York : Financial Times/Prentice Hall, 2008.

Includes bibliographical references and index.

ISBN: 9780273740483

LCCN: 2016373440

Subjects--Topical Terms:
Service industries--Management.

Dewey Class. No.: 658

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Portmore Community CollegeOnline Library Catalogue

Service operations management :

Portmore Community College
Online Library Catalogue