Services Marketing /
Bateson, John E. G.
Services Marketing / John E. G. Bateson and K. Douglas Hoffman. - Fourth edition (International edition). - xvii, 468 pages : illustrations ; 26 cm.
Includes glossary and index.
9780538476454 0538476451
Services Industries--Marketing.
Services Marketing / John E. G. Bateson and K. Douglas Hoffman. - Fourth edition (International edition). - xvii, 468 pages : illustrations ; 26 cm.
Includes glossary and index.
9780538476454 0538476451
Services Industries--Marketing.