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2.
Dedication ceremony of the Institute of Jamaica Junior Centre at the Greater Portmore Civic Centre on Thursday May 9, 1996 speeches
Publication details: Kingston Institute of Jamaica
Availability: Items available for loan: National Library of Jamaica (1)Call number: Pam 020.6 Ja Ded.

3.
Medical library resources and services : a self-instructional programme / Laxmi Mansingh. by
Publication details: Mona, Jamaica : Medical Learning Resources Unit, the University of the West Indies, 1980
Availability: Items available for loan: OCLC Data (1).

4.
The reference librarian's policies, forms, guidelines, and procedures handbook : with CD-ROM / [compiled by] Rebecca Brumley. by Series: HCML professional materials
Publication details: New York : Neal-Schuman Publishers, 2006
Other title:
  • Policies, forms, guidelines, and procedures handbook
Online resources:
Availability: Items available for loan: OCLC Data (1).

5.
Measuring library performance : principles and techniques / Peter Brophy. by
Publication details: London : Facet, 2006
Availability: Items available for loan: OCLC Data (1).

6.
Training library staff and volunteers to provide extraordinary customer service / by Julie Todaro and Mark L. Smith. by
Publication details: New York : Neal-Schuman Publishers, 2006
Online resources:
Availability: Items available for loan: OCLC Data (1).

7.
Library 2.0 : a guide to participatory library service / Michael E. Casey, Laura C. Savastinuk. by
Publication details: Medford, N.J. : Information Today, 2007
Other title:
  • Library two point zero
Availability: Items available for loan: OCLC Data (1).

8.
The library in the twenty-first century / Peter Brophy. by
Edition: 2nd ed.
Publication details: London : Facet, 2007
Other title:
  • Library in the 21st century
Availability: Items available for loan: OCLC Data (1).

9.
Dedication ceremony of the Institute of Jamaica Junior Centre at the Greater Portmore Civic Centre on Thursday May 9, 1996 : speeches.
Publication details: Kingston : Institute of Jamaica , 1996?
Availability: Items available for loan: OCLC Data (1).

10.
11.
Libraries & copyright law / Arlene Bielefield, Lawrence Cheeseman. by Series: Libraries & the law series | Libraries & the law series
Publication details: New York : Neal-Schuman Publishers, 1993
Other title:
  • Libraries and copyright law
Availability: Items available for loan: OCLC Data (1).

12.
Serving the difficult customer : a how-to-do-it manual for library staff / Kitty Smith. by Series: How-to-do-it manuals for libraries ; no. 39 | How-to-do-it manuals for libraries ; no. 39.New York : Neal-Schuman Publishers, 1993[ 1994]
Availability: Items available for loan: National Library of Jamaica (2)Call number: Ref 025.5 Smith , ... OCLC Data (1).

13.
Customer service : a how-to-do-it manual for librarians / Suzanne Walters. by Series: How-to-do-it manuals for librarians ; no. 41 | How-to-do-it manuals for libraries ; no. 41.
Publication details: New York : Neal-Schuman Publishers, 1994
Online resources:
Availability: Items available for loan: National Library of Jamaica (1)Call number: Ref 025.5 Wal . OCLC Data (1).

14.
The complete guide to performance standards for library personnel / Carol F. Goodson. by
Publication details: New York : Neal Schuman Publishers, 1997
Other title:
  • Performance standards for library personnel
Availability: Items available for loan: OCLC Data (1).

15.
Communicating professionally : a how-to-do-it manual for library applications / Catherine Sheldrick Ross, Patricia Dewdney. by Series: How-to-do-it manuals for librarians ; no. 58 | How-to-do-it manuals for libraries ; no. 58.
Edition: 2nd ed.
Publication details: New York : Neal-Schuman Publishers, 1998
Availability: Items available for loan: OCLC Data (1)Call number: Ref 302.2 Ros.

16.
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin. by Series: How to-do-it manuals for librarians ; no. 100 | How-to-do-it manuals for libraries
Publication details: New York : Neal-Schuman Publishers, 2000
Availability: Items available for loan: OCLC Data (1).

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