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Changing Our Future Issues in Leadership and Management Skills and the Information Profession / Prue Mercer.

By:

Mercer, Prue

Publication details: [Place of publication not identified] Distributed by ERIC Clearinghouse, 2000.Description: 8 pages ; 28 cmContent type:

text

Media type:

microform

Carrier type:

microfiche

Subject(s): Genre/Form:

DDC classification:

Pam 025.1 WI Mer

Online resources:

Click here to access online

Summary: This paper explores the issues and opportunities for information providers in a digital environment where the skills of management of change and leadership are necessary to create vital and healthy organizations. The first section discusses challenges of the digital environment and skills for the information profession, including the impact of technology, the changing role of the library, and core skills for library staff (e.g., management, information technology, teamwork, strategic thinking, and customer service skills). The second section describes how the State Library of Victoria (Australia) is addressing these challenges with staff and management development programs, including: (1) staff workshops on information service values related to customers, knowledge, teamwork, collections, and environment; (2) staff, leadership, and management training focusing on communication/interpersonal, marketing/promotion, technology self/team management, change management, problem-solving, mission/vision/values, and task-specific skills, as well as five leadership values (self-awareness, stands in the future, customer focus, collaborative spirit, and bias for action); and (3) management development training developed in collaboration with the University of Melbourne and Royal Melbourne Institute of Technology University. The third section covers ways of thinking about organizations and managers, including organizations as many things at once and the roles of managers and leaders. (Contains 17 references.) (MES).

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Item type	Current library	Shelving location	Call number	Status	Date due	Barcode
Books	OCLC Data	Unknown		Available		0000000040255

Availability: For full text: http://www.alia.org.au/conferences/alia2000/proceedings/prue .mercer.html. ericd

ERIC Note: In: ALIA 2000. Capitalising on Knowledge: The Information Profession in the 21st Century (Canberra, Australia, October 23-26, 2000); see IR 058 109. ericd

Includes bibliographical references (pages 7-8. Download from http: //conference.alia.org.au/alia2000/proceedings/prue.mercer.html).

Includes bibliographical references (pages 7-8. Download from http://conference.alia.org.au/alia2000/proceedings/prue.mercer.html).

This paper explores the issues and opportunities for information providers in a digital environment where the skills of management of change and leadership are necessary to create vital and healthy organizations. The first section discusses challenges of the digital environment and skills for the information profession, including the impact of technology, the changing role of the library, and core skills for library staff (e.g., management, information technology, teamwork, strategic thinking, and customer service skills). The second section describes how the State Library of Victoria (Australia) is addressing these challenges with staff and management development programs, including: (1) staff workshops on information service values related to customers, knowledge, teamwork, collections, and environment; (2) staff, leadership, and management training focusing on communication/interpersonal, marketing/promotion, technology self/team management, change management, problem-solving, mission/vision/values, and task-specific skills, as well as five leadership values (self-awareness, stands in the future, customer focus, collaborative spirit, and bias for action); and (3) management development training developed in collaboration with the University of Melbourne and Royal Melbourne Institute of Technology University. The third section covers ways of thinking about organizations and managers, including organizations as many things at once and the roles of managers and leaders. (Contains 17 references.) (MES).