TY  - BOOK
AU  - Jamaica Civil Aviation Authority
TI  - Citizens' charter
PY  - 2000///?
CY  - Kingston (4 Winchester Rd., Kgn. 10)
PB  - Civil Aviation Authority
KW  - Charters
KW  - Jamaica
KW  - Aviation
KW  - Civil services
KW  - Standards
ER  -