The virtual customer : a new paradigm for improving customer relations in libraries and information services : satellite meeting Sao Paulo, Brazil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and R ejean Savard.

By:

International Federation of Library Associations and Institutions. Satellite Meeting (2004 : Sao Paulo)

Contributor(s):

Language: English, French, Portuguese, Spanish Series: IFLA publications ; 117 | IFLA publications ; 117.Publication details: M unchen : K.G. Saur, 2005.Description: xvi, 385 pages : illustrations ; 22 cm ; casedContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

3598218451
9783598218453

Subject(s):

Genre/Form:

Conference papers and proceedings.

LOC classification:

Z692.C65

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Holdings
Item type	Current library	Shelving location	Call number	Status	Date due	Barcode
Books	OCLC Data	Rare Books Floor		Available		0000000013489

Cover title differs: The virtual costumer : a new paradigm for improving costumer relations in libraries and information services : satellite meeting Sao Paulo, Brazil, August 18-20, 2004.

Papers are presented in the original language of their presentation (Portuguese, French, Spanish and English) with summaries in these four languages.

Includes bibliographical references and index.

NLJCols20082021

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